Shipping Information

At Bubs 'n' Bits, we're dedicated to delivering your purchases in a timely manner, whether you're shopping from Australia or from other parts of the globe. Here's everything you need to know about our shipping procedures.

ORDER PROCESSING

Orders placed before midday (AEST) are processed the same day and dispatched within 24 hours, excluding weekends and public holidays. Orders placed after midday will be processed the following business day.

Domestic Shipping

  • FREE Standard Shipping: We offer free standard shipping across Australia, ensuring that your essentials are delivered to your doorstep without any extra charges.
    • Delivery Times: Expect your order to arrive within 3-5 business days.
  • Express Shipping: For urgent needs, opt for Express Shipping at a flat rate of $9.99.
    • Delivery Times: Receive your items within 1-2 business days.

Please note, deliveries to remote or rural areas may take longer.

International Shipping

For our international customers, we offer competitive shipping rates to major destinations worldwide.

  • Flat Rate: $49.99 for all international orders.

Top International Destinations

Country Average Delivery Time (Business Days)
New Zealand 4-6
United Kingdom 6-10
United States 7-10
Canada 7-10
Ireland 6-10
South Africa 7-10

REFUNDS, RETURNS, AND EXCHANGES

  • 30-Day Money-Back Guarantee: We offer refunds for faulty items, items not as described, or items that fail to meet our performance standards. This does not include change of mind returns.
  • Change of Mind: We accept returns within 14 days of receipt, provided the items are in their original condition and packaging. Specific conditions apply for certain items such as ball pits.
  • Pre-Ordered Items: No refunds for change of mind. Delays will be communicated, and we commit to meeting the estimated delivery dates.

Additional Information

For any queries regarding our shipping policy or if you require assistance with your order, please contact our customer service team at bubsnbits@gmail.com. We're here to ensure your shopping experience is as seamless and positive as possible.

Thank you for choosing Bubs 'n' Bits!